Returns & refunds
Changed your mind? No problem.
Full refund, back to how you paid.
Before it ships
Cancel any time. Full refund.
After delivery
Return it within 30 days. Full refund.
Refund time
Within 7 working days
Cancel a pre-order
- 1
Email us your order number.
Your order number is on your payment receipt and the thank-you page.
- 2
We cancel it.
We confirm by email.
- 3
You get your money back.
Full refund to your original payment method.
Return after delivery
- 1
Email us within 30 days of delivery.
Tell us your order number.
- 2
Send it back.
Unused, in its original box. We email you the return address.
- 3
Get a full refund.
Within 7 working days of it reaching us, to your original payment method.
Arrived damaged?
Send us a photo
Within 7 days of delivery. We will replace it or refund you, your choice.
Full details are in our terms.