Help · 3 steps
Apps aren't locking
If a locked app still opens, a phone setting usually got switched off. Here's how to find it.
Step 1 of 3
Are you locked?
The Lock tab should say Locked. If not, tap your phone on the device.
Locked
3 apps blocked
Step 2 of 3
Is the app on your list?
Open the Apps tab and check Locked apps. New apps aren't added on their own.
Locked apps
2 apps
Step 3 of 3
Is a setting off?
If the Lock tab says Protection is off., tap it and switch it back on. In iPhone Settings → Screen Time, check Pauzie Device still has access.
Your device
Blocks 3 apps
Screen Time
Apps with Screen Time Access
Done
Did it work?
If yes, you're all set. If not, pick what you see.
Fix · It worked, then stopped after a restart
Open the app once
Some phones close apps to save battery. After a restart, open Pauzie Prime once. After a restart, open the Pauzie Device app once.
Your device
Blocks 3 apps
Fix · It worked, then stopped after a restart
Check one more setting
Xiaomi, Samsung, Oppo, Vivo or Realme? In battery settings, set Pauzie to No restrictions or Unrestricted. Then check Settings → Screen Time still gives Pauzie Device access.
Battery
Screen Time
Apps with Screen Time Access
Fix · Usage access or Display overlay keeps turning off
Switch Pauzie back on
Clean-up and security apps can do this. In Settings, search Usage access and Display over other apps. These are Android settings. On iPhone, only Screen Time access matters.
Usage access
Screen Time
Apps with Screen Time Access
Fix · All my locks lifted at once
Open it and check
Pauzie Prime may have been force-stopped or put to sleep. Open it and check the Lock tab. Screen Time access was switched off, so iPhone lifted every lock. Turn it back on in Settings, then lock again.
Your device
Blocks 3 apps
Screen Time
Apps with Screen Time Access
Fix · A schedule didn't lock
Check its days and times
In the Schedules tab, check its days, times, and that the apps are under Apps to block.